Sugar Mountain Ticket Terms

Want to join us at Sugar Mountain 2018? The following sets out the terms and conditions for you doing just that.

By purchasing, accepting or being allocated a ticket to Sugar Mountain Festival or our corollary events you indicate you have read, understood and accepted the following:

When we refer to “Sugar Mountain” or “us” or “we” it means Sugar Mountain Festival Pty Ltd, our contractors and partners (including security and event managers)

When we refer to the “Event” we mean Sugar Mountain Festival 2018.


You can buy your ticket here using accepted modes of payment and subject to the ticket limitations.

Our ticketing partner Moshtix also has terms of purchase, which you will be subject to, you can review them here.

We offer the opportunity for tickets to be re-issued twice per ticket, for a charge of $3 per re-issue, up until 48 hours prior to the event date.

Ticket scalping is not our vibe. We work hard to make the Event financially accessible and a really special experience. Any ticket found to be scalped or re sold at a premium may be subject to cancellation without refund. We reserve the right to do this in our sole discretion.

Tickets may not be used for commercial or promotional purposes without our permission.


We don’t offer refunds or exchanges on our tickets except in very limited circumstances. Stuff happens and if we have to change the event time and/or venue your ticket will remain valid for the new time and place. If we have to cancel the event, we will be devastated and your ticket will be refunded within 28 days of the scheduled event date.

We reserve the right to change the advertised line up, which could include withdrawing, substituting or adding artists or installations. There will be no refunds offered if this happens. We will still be working to create a great experience.

We reserve the right to refuse admission to the Event. If this happens no refund will be offered.

Anyone found to be breaking these terms or acting in a way that we deem to be offensive, anti social or dangerous to yourself or other attendees will be refused entry and/or ejected from the event without refund. We reserve the right to make this decision in our sole discretion. Our decisions are final. You will not receive a refund for your ticket if this happens.

At The Event

Getting In

This is an 18 + event. You must present your legal I.D. at the event entry, which matches the name on your ticket.

Don’t be a novice, this is a festival; wear appropriate clothing and footwear. Failure to wear shoes may result in you being refused entry into the Event.

You and your personal possessions may be subject to a search in order to gain entry to the Event. Failure to comply may result in you being refused entry.

You agree to not bring the following restricted items to the Event:

  • Alcohol and/or Food (don’t worry, we have plenty of great food and drink offerings on site)
  • Glass bottles or cans
  • Illicit drugs
  • Knives or any other dangerous weapon including potential missiles
  • Flares, fireworks or sparklers
  • Lasers or laser pointers
  • Animals or pets (other than guide dogs, or dogs at the Sugar Mountain Dog Show)
  • Professional photography, recording or broadcast devices
  • Flags or banners or anything that may hinder the enjoyment of other attendees
  • Anything you intend to sell, distribute, sell or market for promotional purposes
  • Large items including eskies, drink coolers or ice boxes
  • Umbrellas
  • Large backpacks or bags
  • Any dangerous goods
  • Any other items as determined by us as risking injury or public nuisance
  • Non-sealed drink containers

If you are found in possession of any of the above you will be asked to discard the items before gaining entry or refused entry at our sole discretion.

Sniffer dog operations may occur at or around the Event. Possession of illegal drugs could lead to criminal convictions. You have been warned.

Once you are in

The Sugar Mountain experience is unique and special to us. Anyone behaving in an offensive, disruptive or dangerous manner will be ejected from the Event in our sole discretion. If you feel unsafe, distressed or harassed at the Event we encourage you to seek the assistance of security.

The Event is made up of a series of unique spaces and experiences – at times it may be necessary to place capacity limits on these spaces. Your ticket does not guarantee you admission to all spaces at all times.

Live acts, sets, installations and spaces may involve the use of strobe lighting, smoke machines, fireworks, visual and sensory effects. If this is something that may negatively affect you we recommend you do not attend, and if you elect to do so otherwise you do so at your own risk to the extent permitted by law.

To the extent permitted by the law and subject to your rights under any applicable Consumer Guarantees in the Australian Consumer Law, you release Sugar Mountain (including its directors, officers, employees, consultants, contractors, agents and volunteers) from any liability for any damage, loss, liability or injury you may suffer in relation to your attendance at the Event and/or our corollary events, howsoever caused, including due to any negligence or other act or omission of Sugar Mountain.

You agree to compensate Sugar Mountain for any damage, loss, liability or injury Sugar Mountain may suffer as a result of your wilful, reckless or negligent acts or omissions at Sugar Mountain and/or corollary events.

This event is fully licensed. Alcohol sales are subject to Responsible Service of Alcohol and Harm Minimisation Practices.

No smoking is permitted within 10m of food outlets, undercover or in enclosed event spaces.

Activities such as ‘stage diving’, ‘moshing’, ‘climbing’ and ‘crowd surfing’ are strictly prohibited.

If you cause a disturbance or refuse to comply with requests from Sugar Mountain management and/or security you will be ejected from the Event. We reserve the right to refuse entry or eject patrons from the event at our sole discretion.

By entering the Event site you agree to being filmed and/or photographed, the product of which may be used for marketing or promotional purposes by us and/or third parties.

No passouts.